Utilizing Experiential Marketing For Healthcare is the New Frontier in Advertising

Maggie Ellison, Event Marketing Strategies
Maggie Ellison, VP
Smart Business conducted an interview titled, “Experiential Marketing in healthcare: The new frontier in advertising, today”, with our VP, Maggie Ellison. Maggie shares why health care changing its direction with advertisement strategies is taking their results to a whole new level.

Building and sustaining a reputable brand is important across all industries. How a company chooses to execute that is even more important

As companies prepare marketing budgets and strategies for the upcoming year, it is important to look closely at current consumer trends to best develop a solution to maximize marketing ROI and, for these industries stuck on traditional advertising, to explore new strategies, especially experiential marketing.

Health care has been and may be for some time a hard marketing nut to crack. However, large health care brands, hospitals and private practice organizations are looking to expand their reach and are turning to experiential marketing to engage with their audience face-to-face.

What are the traditional advertising outlets for health care entities and how effective are they?

Presently, the advertising outlets most capitalized on by health care organizations are radio, outdoor, print, and digital. The effectiveness of these traditional forms of marketing, however, is dwindling. According to a 2014 study performed by Statista, global marketers selected search-optimized website marketing, events, trade shows, social media, targeting through segmentation and analytics, and television advertising as the most effective forms of marketing. Interestingly, the top four all can be integrated into an experiential marketing campaign.

How might the health care industry benefit from experiential marketing campaigns?

It is understood by marketing professionals that brands are demanding attention and time from consumers. Marketing in health care is challenging because there’s a considerable education factor. It’s not easy to cram all of the content, branding, and messaging, not to mention any legalese, into a 30-second television commercial, a seven-second billboard view, or a 15-second radio ad.

The health care industry often struggles to educate consumers on myriad patient issues, such as medicines and their associated benefits, insurance plan complexities, medical facility services and locations, and more. To deliver such informational content in a way that is fun, exciting, and encourages consumers to take action is another hurdle.

That’s where experiential marketing can help. It provides a platform and solution that allows health care organizations to connect with consumers face-to-face and engage with them over a long period of time. These organizations can also receive instant consumer feedback that could never be obtained through traditional advertising. In addition, the exposure to the brand is more unique, memorable, and if done properly, shareable through social, maximizing reach and ROI.

What is an example of a health care entity effectively using experiential marketing?

One example is OhioHealth. A key corporate citizen to the community and sponsor of multiple health-related events and functions across the state, OhioHealth recently activated an experiential marketing campaign at a 5,000-meter race and walk that targeted moms. As part of its sponsorship benefits package, OhioHealth received a prime display space to engage with the hundreds of families attending the event. It promoted its maternity and women’s health line of service with a giant greeting card surrounded by kids’ coloring tables, two large boxes wrapped as gifts, and a team of brand ambassadors to assist with activation. Moms, dads, and kids were asked to write notes of encouragement to new moms and families and pin them on the inside of the giant greeting card. These handwritten messages were delivered by nurses and staff to new moms and babies in delivery rooms at OhioHealth hospitals. The sentiments shared on the cards and at the on-site activation were incredibly positive and provided strong brand awareness for OhioHealth.

Just like OhioHealth, any health-related company trying to target consumers directly could benefit from experiential marketing if the campaign is strategically created and effectively activated.